No response from Nedbank Card Division or ***** Dept

I desperately need assistance with a dispute that I have with Nedbank Card Division and ***** department. I have answered all calls made from the above as well as the debt collectors and have asked for assistance on many occassions to no avail. I was made aware that all calls are recorded so my requests should be on record as to the below issue.

On the 6 October 2021 I received an SMS from Nedbank saying that my Greenbacks could be converted into Lifestyle Rands.

On the 13 November 2021 I paid my monthly credit card installment of R4000 minimum amount due was R3600 but I always paid extra. I therefore had an available balance of R3000+-

On the 19 November I received a call from Ryan calling from Nedbank with regards to my Greenbacks he said that he could assist me with converting my Greenbacks into Rands. I took this to be an honest call as I had received the msg from Nedbank on the 6 Oct with regard to my Greenbacks. Ryan had all my details my name my ID my bank card number and last 3 digits on the back as well as the expiry dates which he called to me to verify. All he needed was my OTP number and here I must admit I stupidly gave to him. He proceeded to transfer R7000 out of my Nedbank card and this is where my issue comes in if I only have R3000 how did he transfer R7000 and then another transfer another R3000 in total R10 000 was withdrawn he tried another R2000 twice which was declined.

I then smelt a rat and logged a query Ref ***6 and blocked my card.

A ********** case was logged and I was told that because I gave him the OTP numbers I was responsible. I asked to take this matter further as I only had R3000 available not R10 000. I was told the investigator would call me....I am still waiting. Every month I get a call demanding payment and every month I tell the consultant that I am willing to pay my card once this issue is resolved.

My issue is this if I only had R3000 available how can I be held responsible for the additional R7000 that was withdrawn? I ask this question all the time and still have not received a response. I finally got your email address from the debt collectors. In all honesty if Ryan was able to draw out 1million rand would I be responsible for that amount to because I gave him my OTP number even if I did not have that amount available?

I am more than willing to pay my monthly installments I just want this issue rectified and the R7000 removed from my account as this has pushed up my monthly installments and also resulted in additional interest.

Please could you advise accordingly I really would appreciate your assistance as I do want to rectify this issue.

I look forward to hearing from you.

Email sent today after sending numerous emails in past month I have been contacted by Nedbank Credit Card division on numerous occasions and have requested that they attend to my complaint and rectify my account before I make any further payments to my credit card. I am more than willing to pay but am not prepared to pay for an amount that was not available for me to use but was available for a ********* to access.

I have been told that all calls are recorded so my monthly chat should be available.

I finally got the email address from one of the lawyers and emailed immediately on the 11th September I received a response asking for my ID number and Card to which I responded immediately still no response