No response from Nedbank

I opened a cheque account with Nedbank having been advised by one of your consultants that I would qualify for a almost R300 discount on my loan. I had the account opened the account and had the card couriered. I presented my proof of residence and ID when the card was delivered. 1. My account has been suspended because I need to take "verification documents". I rep**** to the email from Salome Mathabathe advising it's not clear what verification documents are required and did not receive a response to date. Please clarify what more is required from me as I cannot access funds in my account. I am not getting deposits yet my account is debited for a maintenance fee. 2. I have not received the discount on my loan since opening the cheque account. Kindly advise why that is. If you cannot be bothered to provide feedback to clients, kindly advise what the process is to close off the account.