NO RESPONSE, BAD SERVICE

My account has been debited on 23rd and 26th March, because of this I have debit orders which has not be returned. It now shows as a negative on my credit record as well as additional bank charges I am now held liable for. I received a call from a Nedbank agent who wanted to confirm when my salary would be paid in and I confirmed that my debit order can be processed on 23rd. I asked if the account was in arrears, it was confirmed that it was not, so why was I double debited?

I have attempted numerous times to have this sorted but to no avail:

Mon, Mar 26, 2018 at 7:54 PM - informing Nedbank of the double debit Tue, Mar 27, 2018 at 8:10 AM - requested that I be contacted via email Tue, Mar 27, 2018 at 3:06 PM - received an SMS thanking me for my payment arrangement (NONE WAS MADE!) and it was confirmed telephonically that my account is not in arrears by a Nedbank agent. Tue, Mar 27, 2018 at 3:06 PM - response from Nedbank to confirm my query has been received 28 March 2018 01:28:38 PM - requested urgent feedback on my query Wed, Mar 28, 2018 at 1:23 PM - response from Nedbank to confirm my query has been received On Mon, Apr 2, 2018 at 10:35 AM, Nedbank Contact Centre - received a response to confirm my query has been received

REALLY REALLY BAD SERVICE !!! NEDBANK WILL BE HELD RESPONSIBLE FOR ALL MY ADDITIONAL BANK CHARGES!!!