No response and false advertising

I opened an account with Nedbank on the phone and when speaking to the consultant he informed me that Nedbank would change over all my debit orders for me once the card was received. I received the card and never received a phone call so I went into the bank. A consultant at the nedbank branch informed me that theydo not cchange debit orders over the phone and if Nedbank does the change of the debit orders it would take up to 90 days and this was never said to me during the process of opening the account. I sent the consultant that assisted with the account a query and he just never responded. In all honesty that's just bad service my debit orders has still not been changed.