No response AGAIN!!!

I have written emails, written hellopeter complaints (received one call back) and nothing has still been done about the fact that R150 has gone missing from my account!!!<br> I know you are a banking and you are ******* but this is blatant theft and that is just frightening!<br> In brief here is what happened. I paid for my telkom data from my online banking but it did not come up on my telkom account. I contact telkom who said they would look into it as well as Nedbank. Telkom has already resolved the issue and they are a government agency...that is impressive that they are more responsive than Nedbank! Telkom informed me that they can see the transaction but that it was unsuccessful which means it is the banks issue. So if the transaction is unsuccessful then why have Nedbank taken my money??? Whos pocket is this money going to? After this I will be moving banks because I feel ******. I suggest no one eve signs up with this bank EVER!