No response after querying an unknown transaction

<p>I was travelling from northwest and while on my way to boksburg I wanted to draw money, only to realise that apparently I had swiped my card the previous day at Joe gersun moto which is in olifantsfontein. I called the bank and the consultant told me my card was used at bank city in johannesburg . the transaction was for the 05-05-2016 and on that day I was in zeerust. The consultant dropped the phone while I was talking to him and forwarded me a form to complete. To date I have not heard anything from Nedbank. This is pathetic considering that I trust this bank with my money but they can not follow up when i have a query or concern, let alone give correct information. The other day I had sent money via send I Mali but could not get the SMS with the pin and when we called the contact centre , the lady said that there is nothing that she can do I have to wait until the money return into my bank account. Why do you have the service if it does not function properly and ends up being an inconvenience to clients who gets charged so a lot ofoney to bank with you. This will definitely be my last month with Nedbank. Seriously looking at changing to a bank that will take me serious as a client.</p>