No response

On the 23rd of November last year I received an SMS from Nedbank credit card division, stating that my credit card will be expiring in May and they need to send me a new card so I must respond with a NO to change delivery branch or if I need it delivered to my home address, within 48 hours, and I did. Again on the 3rd of December I received an SMS stating that if I don't want my card/s delivered to my Nedbank branch in Khayelitsha Mall I should reply with a NO and I did again. No one called after that but surprisingly, I got another SMS stating that I should kindly bring my ID to collect my card at the Khayelitsha Mall Nedbank branch. Now the thing is, the reason I rep**** with NO both times was because I know how full it gets at your branch in Khayelitsha Mall and as a person who has a comorbidity I always take measures to avoid such places hence when I rep**** with a NO I expected one of your consultants to call and ask the reason for this. I am very disappointed at your service as you don't take seriously the replies you ask for. I am unable to go an collect any cards as I am guarding my health during this pandemic.