No response

So, i had ********** transactions that went off my account, i emailed them about it on the 11th of October. After that i send 3 more emails but still no response whatsoever, only get the stupid automated reply. I explained to them that I am currently working abroad on a ship so its not possible to contact me other than a whatsapp call. And my wife has special power of attorney on my account. Still no response..