No response!

I did a prepaid payment to Telkom mobile on my Nedbank internet banking for R150 on the 20th of June 2015 but when I checked my telkom account, the telkom system was down. I checked the next day and the money had left my nedbank account but had not appeared in my Telkom mobile device. I had contacted Telkom and was treated like a yoyo and sending me from one place to the next. Eventually they said I needed to contact Nedbank as it is a problem with them. I have emailed Nedbank and I have received no response with regards to my problem. I have sent a proof of payment to both parties and both parties are making me feel like I am *****ing from them