No response

I contacted Nedbank Insurance 2 weeks ago to register a claim. To date no-one has made an appointment to do an inspection. I phoned the complaints department last week and was told that a manager would contact me within 24 hours. That did not happen. I phoned again yesterday and was told the same thing. I insisted on speaking to a manager immediately. That did not happen. I was told I would be contacted yesterday afternoon. That did not happen. I am totally disgusted with this complete lack of service.