FK
Faeemah K

1 reviews | Active since May 2014

06 Oct 2017, 10:25

No response

I recently had some money taken out of my account with my knowledge ,and was told to fill in a dispute form which i obviously have and which was sent on the 25th of October. I have called the springs branch three times and still no body has gotten back to me on anything.

Is this how Nedbank operates.

0
Replies (4)
Nedbank
Nedbank's reply06 Oct 2017, 13:25
Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

FK
Faeemah K's update06 Oct 2017, 13:40
Reviewer Update
Your identity number - *** Your account number - *** Your contact details -***
FK
Faeemah K's update17 Jan 2018, 14:13
Reviewer Update
Still has not been solved thank you for nothing! Got a slapdash response because of my constant follow up. Thank you Prenisha for absolutely nothing,I don't know how you got this job really.
Nedbank
Nedbank's reply17 Jan 2018, 14:34
Official

We will advise Prenisha of your comments.

Kind regards

Client Experience Team

Best regards,