AB
Anneline B

1 reviews | Active since Jun 2016

16 May 2017, 22:33

No response

<p>I have contacted nedbank personal loans six times over the past month, requesting a summary / statement of my 3 personal loans with Nedbank. I have not received any reponse. How long will it take personal loans to send me a simple statement?</p>

0
Replies (5)
Nedbank
Nedbank's reply17 May 2017, 16:03
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kindly note that due to a problem experienced on the Hello Peter website you can expect a delay in the response from Nedbank.

Kind regards

Client Experience Team

AB
Anneline B's update29 May 2017, 08:25
Reviewer Update

My id number was provided with the hello peter complaint

It is ********** 191083

I am travelling and will only be available via email. Please send through my personal loan statements asap

AB
Anneline B's update30 May 2017, 07:44
Reviewer Update

I have still not received my statements?

Nedbank
Nedbank's reply30 May 2017, 08:47
Official

AnnelineBasdeo

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

AB
Anneline B's update30 May 2017, 09:40
Reviewer Update

As per my previous email:

I am travelling and will only be available via email. Please send through my personal loan statements asap