1 reviews | Active since Oct 2015
No respect for due dates
<p>I have a credit card with Nedbank and for the past few months they have decided to change the due date of my payment from the 25th of every month to the 23rd. I don't get statements, so I have no idea what I owe them or what the monthly installment on the card is. I have been trying to keep it up to date by paying amounts that I think I owe them. I have been getting numerous calls where they inform me that I'm in arrears and every time I would explain this to them, but the consultants are rude and don't listen to what I actually discuss with them. They don't care what my story is, they just want to make a point by telling me that I'm in arrears. I'm now tired of this!</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
