No resolve to issue!!

Good day, I am extremely dissatisfied with the service I have been getting in resolving an issue that transpired resulting from send imali transactions that were affected on the 27th Aug 2021. The receiver that I had sent funds to was unable to withdraw the funds on the day in question after several attempts. I also reached out to an individual by the name of Mbuso who also confirmed that they would look into investigating what had transpired how ever there was no revert in this regard. The following day 28th Aug 2021 the receiver was still experiencing issues accessing the funds and as a result resorted to seeking aid inside one of the Nedbank branches and the individual that was assisting him confirmed that there was an issue with send imali transfers on the previous day and assured him and myself (telephonically) that I would receive the funds within 24 to 48hrs which was obviously not a true reflection of the timeline. The following week I spoke to person by the name of Charles Hlongwane who reports into Reagan Yunnik who also since reassured me that he was going to investigate the matter and revert back to me before close of office business times (ref no. ***1) and yet again there was no feedback. I then received a call from Cody Francis (claims manger) on the 08 Aug 2021 who assured me that she was going to investigate and revert feedback to me on the matter. On the 09 Aug 2021 I since received feedback from Cody who confirmed that it was evident from her end that the funds were routed/suspended to one of their accounts and that she had placed the claim on high priority for resolve. To my surprise Cody contacted me again 28mins later notifying me that she had just been advised that the funds had been cashed out on the 27 Aug 2021 around 18:00 PM. I am extremely livid at this point as I have been extremely patient without any resolve to this matter. These are trying times for some of us yet I find no joy in the bank that I trusted in keeping my funds. Looking down on the disadvantaged has never ever set good standards especially especially in such a big Org.