NO REPLY/FEEDBACK

I had 3 debits on my account that I was not aware of, I send a secure message weeks ago querying this, it shows that it should take 2 days to get a reply, and it still shows "In progress". I phoned in today and the lady stopped my card and said she would look into the amounts debited and come back to me.. I then asked her to order me a new card, and that could not be done as the system did not allow her to do so, and I was told to go into the branch. I send another secured message which properly wont get rep**** just like the rest.