No reply on student loan

Good day. I am writing this for the first time after being a client of Nedbank for 30+ years. My daughter app**** for student loan for the third time at Nedbank for the third and last year for her studies. Every year its the same story. Did not receive something or the copy of ID not clear. My daughter called and explained that she has a deadline for registration The issue is that they keep stalling and not giving clear indication of what is going on. If she does not register by the deadline the institution charge for late registration. I am getting so sick of bad or just no service from so many companies that have *********** people working for them. Or the people you deal with just do not care about your situation. I just wonder how serious they are about money if this is the type of service they provide