No regard for pensioner clients who are vunerable

Disappointing service from Helpline and Client Service reference ***0. An 80-year-old client who put her pin in wrong 3x and card blocked was told to come into a branch to reset. She orders her medicine and groceries for delivery. When told not possible as she could not walk well and the danger of virus, was told by various consultants that this was the only way but they would get a supervisor to call. No call received and when she checked online the card was reset after 24 hours. Still no feedback from anyone at Nedbank.