NO REFUND ON SASWITCH QUERY

Hi. I logged in a complaint on 13 July 2015 at the Nedbank Braamfontein branch and have since had no response or call from Nedbank. I drew money from one of the ATM's in Braamfontein and the machine did not take out my cash although I got an SMS notification of the amount debited from my account. <br> There has been no communication from Nedbank and Caren whose been assisting me at the branch can only say, \they're working on it". This is so unfair and honestly frustating that the bank cannot help its customer and the only excuse is that the bank is working on it. I cannot accept this! I need my money back!!!"""