No record of expired card on the system

Good Day The card linked to my account is expiring at the end of November 2025. I received a message two months ago stating that a replacement card will be ordered. I requested the new card to be delivered to a Nedbank branch. Almost two months later and after visiting the branch, I was told that there was no record of a replacement card being ordered. I was told to leave the branch and phone customer care. Customer care told me to visit a branch.

Please sort out this issue now! This is ridiculous service!! I want the replacement card to be sent to a branch. I don't have money to pay the exorbitant courier fee!

ID number is *** Cell number *** Card number is ***

Regards Mr RC Dalby