NK
Nompumelelo K

1 reviews | Active since Sept 2015

03 Sept 2015, 21:15

No ques no stress

So on the 3 1st of August . Digicash had *******ly debited my account. Frustrated I was thinking of all the missions I had to do to reverse this in convince after being advised to call the call centre first before I make my way to the bank . I was beyond satisfied with the service being a young client I have no idea of bank reversal issues and what not . The consultant assisted me even though I had called the wrong department. They even called to ensure that my money was returned to me . I am happy to say Nedbank you are savy.

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Replies (1)
Nedbank
Nedbank's reply04 Sept 2015, 08:19
Official
Hello Mpumie K,

Thank you for taking the time to provide us with such positive feedback on the service you have received.

It is always good to hear when we have exceeded our clients' expectations, and positive feedback serves as a great motivator for us to keep doing things right.

Kind regards

Client Experience Team