No protection against **** companies

I unfortunately provided my card details for a product that was supposed to be free. Just pay for shipping they said. Site is on FB. On 24 October they debited the agreed amount for shipping. On 09 and 11 November 2 amounts were deducted without my authorisation amounting to nearly R3000-00. I disputed this and CPO Cardholder Disputes told me to google the company. I do not have any contact details for this company nor can you google them. I took screenshots on my phone to show what the agreed amounts were but to no avail. I have been informed today that the dispute stands and no refund to take place. Needless to say, I am now in the process of moving away from Nedbank.............................. Nedbank used to provide good service and help people but not anymore. A Nedbanker since 1989 ..........................................