tG
tammy G

1 reviews | Active since Oct 2013

24 Apr 2015, 10:12

NO PROPER INFORMATION GIVEN

I OPENED MY NEDBANK ACCOUNT A FEW MONTHS AGO. MOVED FROM CAPITEC TO NEDBANK UPON OPENING NEDBANK SAVY GOLD I WAS NOT TOLD I ONLY HAVE 4 FREE WITHDRAWLS. I WAS TOLD HOWEVER EVERYTHING I DO WILL BE INCLUDED IN MY 99 RAND I PAY PER MONTH. NOW I GET MY STATEMENT FROM 20 MARCH TO 20 APRIL OTHER FEES CHARGED IS R159.24 THATS APART FROM THE 99RAND THEY DEDUCT. NOW MY TOTAL THAT I PAID WAS R259.23 I AM STUDENT AND WORKING THAT IS SO MUCH MONEY FOR ME. IF I WAS GIVEN PROPER INFORMATION NEVER WOULD I HAVE TAKEN THIS ACCOUNT O I WOULD HAVE STAYED AT CAPITEC. THIS IS RIDICULOUS THAT I HAD TO PAY R159.24 FOR OTHER CHARGES YOUR SALES PEOPLE SHOULD GO IN DETAIL AS THIS A LOT OF MONEY THAT I AM LOOSING AS I WAS NOT INFORMED ABOUT OTHER CHARGES WHICH I NOW HAD TO PAY!

0
Replies (1)
Nedbank
Nedbank's reply24 Apr 2015, 11:06
Official
Hello greentammy,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team

Best regards,