No professionalism because we are in the hood

On the 05 October 2019 i went to Nedbank Jabulani mall to change my cellphone number. After waiting over an our to get assistance i finally got help from one of the lady consultant. As we are about to finish i was told to but my signature. I did after that I heard the lady speaking to the colleague that my signatures dont match with the one i initially open the account with. Cool i dont have a problem with procedure

My problem is that no one told its wrong the lady only told her colleague. The she called a lady supervisor to come and authorize the thing. That lady supervisor made some stupid comments saying kids born in the 2000 are the only giving these problem not grown man like me she doesn't understand whats my problem. a grown man like me

I was offended because no one had told me whats the problem and that supervisor had no right to treat a customer. They treat us like this because we are in hood and think we are not educated

My card is expiring this month i will not renew. I will cancel this account the go to capitec were the is professionalism in the hood and the line is quicker