No policy documents sent to client

<p>I have a car that's financed with Nedbanks MFC division and months after getting my car I get a call from a sales person trying to sell me a service plan which I already had but decided to take the tyre and rim cover with them. I have not received any details as to who to contact when I have a claim and as I recall I had to notify them before replacing tyres on the vehicle, I called them plenty of times and I was given some bogus email address to send my invoice to which keeps bouncing. I am honestly not impressed with the useless service I've received from this bank and the constant transfers from one department to the next isn't helping my situation. My account is being debited on a monthly yet I don't know if I have a claim or anything who to call! Absolute nonsense!</p>