No point in phoning Nedbank to trace missing payments.

Registered an account just to rant about my experience with Nedbank. I Bank with Discovery and made an EFT payment to Nedbank on the 1st of April, which still isn't reflecting in the Nedbank Beneficiaries account - Discovery is adamant that it has gone though their system and has been "delivered" to Nedbank. Phoned the Nedbank call centre got passed around until I spoke to someone that provided me with a set of requirements that I need to send to an email address "***" which I did and the mail bounced back as "undeliverables". So I phoned back the call center to confirm the email address - and was told that I need to add a capital letter to the address "***"?????? OK fine I'll do it - guess what "undeliverable". So you know what Nedbank fine if you are so hardup for cash that you insist on pocketing R599.92 then fine take it. Awful experience and poorly trained call center staff with outdated assistance that they provide to callers.