No one wants to help when you need to get something done with a late estate account!!!

I have spent hours at the branch, signed all the required documents, and yet here we are again, with the transfer seemingly lost somewhere in lala-land.

The funds were supposed to be transferred on Monday. It is now Thursday, and there is still no sign of the transfer.

To make matters even more frustrating, when I call the customer support number, they cannot assist me because it is a late estate account. So who exactly is supposed to help?

After spending hours at the branch and completing everything that was required of me, I would expect Nedbank to have a process in place to ensure that these transactions are handled efficiently.