NO ONE TO HELP OPEN BUSINESS ACCOUNT

My mother went to try an open a business account with Nedbank in Brits. She was given an appointment by a guy called Kefiloe/Rifiloe (not sure of the name) so she can go gather the right documents, once the appointment date came, the person who is or was supposed to assist was allergetly on leave, she was then given another date, which was not honoured yet again the Phuti person who was supposed to open the account was not available. We went to the same branch several times and still to this day my mother has not opened that business account. This is appalling service as people are using money to gather all this information and to keeping going to the branch like you are some idiot who does not know what they are doing. They keep saying they will phone her to come and open the account and know one including the line/branch manager is taking responsibility to give client's feedback and to assist the client. I am and so is my mother very angry with the Nedbank staff in Brits.