No One seems to know *** is going on

I provided my Id 3 weeks ago as it was required for FICA, and was told the next day my account will be unblocked....3 weeks later ntn is resolved, after going to La Lucia branch, Gateway branch, queensburgh branch and lastly chatsworth branch, and not forgetting numerous calls to the call centre. Evry person I spoke to does not know anything wen the look at my profile. the matter apparently goes from one person to the other just to verify ones ID, when the person who took a copy of it and verified it could not do it. Nedbank is so backwards that their systems cannot even tell their own staff why a hold is on the account. The customer needs to let them know.an hour has gone holding for the call centre who advised me that he is going to find out....I am still holding.....Nedbank catch a flippen wake up and move with the times!!! no other bank does this.<br> FNB you guys Rock!!!!