1 reviews | Active since Feb 2017

16 Feb 2017, 15:39

NO ONE GETS BACK TO ME

<p>this has been going on since 2012 NO ONE gets back to me</p> <p> </p> <p>I have been a client of Nedbank for the 15 years and feel that I have been unfairly treated. </p> <p>On the 2nd December 2010 I received a transfer of R870 000. Of which I proved Nedbank Invoices for on that day I drew money to pay suppliers and on the 3rd at about 1pm they froze my account without giving me any reason just questioning me on where I got the money from.</p> <p>I have a business account with Nedbank and have had the unfortunate experience of having a bad transaction whereby you have frozen my account for over 2 months. The bad transaction meaning money was transferred into my account and I am being investigated for it.</p> <p>I have given all relevant documents pertaining to the monies that were put in my account.</p> <p> </p> <p> I have my own business and this is has put so much stress and pressure on it and me as my clients make payments in my account and due to it being frozen I am not able to access any money in order to make payments. I have over 50 calls a day from people wanting payments and I have no answer for them as Nedbank has not told me when my account will be available to me to make the payments.</p> <p>No one has got back to me letting me know why and what it is that they are investigating as well as letting me know if and when I will have access to the money. </p> <p><br />I have had no feedback telling me what is happening and if and when my money will be released. I had a call yesterday the 7th February 2011 from Antoinette at the Glen saying the account is going to be closed I feel that after being with Nedbank for all these years with no explanation is honestly degrading and unfairly treated. I should of been notified on what the reasons are that the account is being investigated.</p> <p>I would like some answers and I would like confirmation on what is happening and for what reason you would close my account.</p> <p> I have 5 complaints with the OMBUDSMAN WHO also doesnt respond .. </p> <p>I have lost so much and I want answers</p> <p>Kind Regards,</p> <p> </p> <p>Arlindo Frade</p>

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Replies (1)
Nedbank
Nedbank's reply16 Feb 2017, 15:53
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team