No-one could be bothered to call me!

I called in to your forex department yesterday to query funds that had been sent to me from the UK. YOUR Ref No: 1- ********** 364. Charles kindly attended to it and located the incoming monies on your system. He told me the funds would be released yesterday. This afternoon I call in because the funds are not yet in my account only to be told that the account no given on the remittance from the foreign bank was incorrect and therefore the remitter would need to resubmit an amended remittance advice thru his bank. What annoys me is that typical of my experience with Nedbank NO-ONE can be ****D to call ME to inform ME of this issue!!!!!!???????? If I hadn't called in I could have been still waiting through January before ****** useless, *********** Nedbank will get off its **** and assist their client. I will never put my main account into Nedbank because this is exactly the sort of thing that happens every time I deal with YOU! Pathetic!!!