No one assisting - Poor response time

This month i have been getting money debited from my account that I am unfami**** with and do not have time to Call and wait in a call line so I went online and completed the online form for three days in a row and no one has gotten back to me yet. All I want is assistance from someone that can tell me who it that is debiting my account.<br> <br> Not the first time I am complaining about Nedbank though. How musch more?