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Susan E

1 reviews | Active since Apr 2015

07 Apr 2015, 15:04

No One Able to Assist With Change of Address

At Nedbank you wait and wait only to find that when you get to the font of the line that no one can assist with a simple thing like change of address. Their Nedbank call centre is just as useless.<br> <br> Three months ago I went into Nedbank Greenstone Mall to register my new physical address so that my bank statements could be sent to my new address. As not one single statement arrived, I went into the Nedbank branch again to see what the problem was. After waiting in line for a whole hour, I was told that they could not assist me, and that I had to call their Nedbank call centre from the branch

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Replies (1)
Nedbank
Nedbank's reply07 Apr 2015, 15:41
Official
Hello AshleyForest,

Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.

Kind regards

Client Experience Team