No more drama; just Close my account

What the helly…?!

I have a cheque account - private checking account , with no banker linked to it. Because I’m not getting any benefits or deriving any value from it I want tk have the account closed. A process that has been going on for months now, to no success. Every attempt to call the contact centre number I get cut off,transferred on to some other department only to be re-transferred back and eventually cut by off because they’re giving me the run around. I then after the countless time spent , I decided to go to a branch only to be told they accounts are only closed via the contact centre. While sitting with a service consultant I called the contact centre to I may be given the same run around. Finally on my third attempt I got through to a guy by the name of Dilesh, and he checked the process on how to deal the fact that I don’t have a banker yet it’s marked a private bank account. And his response was I need to go to a branch.

Can you please figure out your processes- I just want to close all ties with you- you have been giving me the run around for far too long - I just can’t.

It’s also so disappointing that neither of your staff know how to deal with an account close - I did all the and I keep on being moved from pillar to post over what should be a simple process. It’s just so damn disappointing. Close the Dang account so we can cut all ties . Don’t want i have to deal with you any longer

Also, I’m trying to do an inter institution tax free account movement/ transfer, and your staff don’t know that there’s a form.

Somebody somewhere help. I just want to close my account and move my account to a better bank, please. I just can’t deal with you any longer.

Calll me and have it done

**note: account ending**10439 K