HB
Hein B

1 reviews | Active since Jan 2018

17 Jan 2018, 00:56

No Money Received, After withdraw option at Nedbank Atm

No Money Received, After withdraw option at Nedbank Atm Baywest Mall, Port Elizabeth. R3000. Call centre just says it takes 6 working days for investigation. Reference number: ********** 9. This is way to long. Its show the money was taken off my account. This needs to be resolved asap. When will the money be back in my account. I have taken videos of the atm freezing and just saying "take your card" meassage.

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Replies (1)
Nedbank
Nedbank's reply17 Jan 2018, 08:54
Official

Dear Hein Buchner

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team