No loyalty towards loyal customers

<p>I have been with Nedbank for years and busy paying my second bond with Nedbank. I have heard that other banks allow negotiations on the interest rates to a certain degree. However, when I phoned Nedbank I was told that it is fixed and only linked to the Repo rate. Please explain, how can another bank offer someone a better rate after they lend a small amount more to such an extent that the monthly repayment is lower due to the lower interest rate and Nedbank will not even consider opening such a dsicussion.</p> <p>Maybe I should start skipping payments etc. to get Nedbanks attention. Seems like they are not loyal whilst the customers are loyal payers.</p> <p>This is poor poor service Nedbank.</p>