no loyalty to customers

Approx 2 years ago I was retrenched. There had been movement on my acc until my funds were depleted, I contacted Nedbank explaining my situation to them and requested that they leave my overdraft facility until I can pay it up. On the 26 Feb 2015 I went to the Atm to check if an amt of R3500 was trf into my account my card was taken by the machine.when I called the call centre I was told that the legal dept had blocked my account. Calling legal I was told that they had closed it in Feb 2015, the agent wouldn't listen and said I need to submit a payslip, confirmation of employment etc to get a new card and be able to use my account again. I have been banking with them for approx 18 years and held an excellent acc with them and the one time I have a problem they freeze my acc. They show no loyalty to their customers.The one time I needed their help, they couldn't accommodate me. It was never my intention not to pay my overdraft facility all I asked was for them to leave my acc as is and I would settle my overdraft as soon as I was employed again. They were very happy to offer me their services when a large amt was in my acc every month now they can't help me.