No knowledge of customer experience what so ever!!!!!!!!!!! **** disgrace of a bank

<p>I have been a customer of yours for a few months in which each and every interaction I've had has been beyond disappointing. My account was opened at the Pinecrest branch in Pinetown, to which they opened the wrong type of account. Thereafter picking up my card, i went into the pavilion branch to set up my internet banking so i could transfer funds. After being seated for 90 min and not being called, I asked the hostess why was it taking so long, only to find out none of the consultants were dealing with enquiries. If that was not frustrating enough i finally get to the counter 30 minutes after that to be told i have the wrong bank card. Someone at Pinecrest branch gave me the wrong P Naidoo's card and pin. How is this safe??? The branch manager at Pavilion was so rude and this in turn frustrated me even more. After sitting 2 hours in a branch that desperately needs disinfectant to be told, sorry you have the wrong bank card and your account has been frozen, the consultant staring at me with a blank expression having not know what to do next. Finally another consultant stepped in to assist and he closed my query in under 15 minutes, seems like quite a waste having been for going on close to 3 hours. My experience today was not any different. Waited in the que to pick up what was hopefully the correct card only for the same consultant to tell me, sorry despite the continuous deposits in this account you have not made any withdrawals so your account is now inactive, you have to do a deposit for activate it. How is almost R70 000 in deposits not as good as a R10 deposit in the branch??? Then having pushed past furious when being told I have to come back to the branch tomorrow to pick up my card that's actually there but cannot be released. Your services is pathetic and due to this I will be closing this account and moving to FNB.</p>