1 reviews | Active since Aug 2013
no joy getting a card to work
I received a letter to change my accounts to savvy bundle and thought it was a good idea. I was wrong. <br> 1. Call centre can't help so I go into the branch where they can only change my cheque account then I must wait till the New month to change credit card and order cards. <br> 2. New month comes and account has changed so call centre changes credit card but can't order cheque cards so back to the branch<br> 3. Few days later collect and encode all. <br> 4. cards don't work, call centre says Cards had a block. <br> 5. 3 cards work, Ames cheque card doesn't. Call centre says go back to branch to encode. <br> 6. Go to branch, they say card wasn't linked to account. <br> 7. Test card in branch by drawing R10. It works. <br> 8. Card retained by Nedbank atm. <br> 9. After the long story to the call centre. The person puts the phone down on me. <br> What on earth am I expected to do now?<br> probably best find another bank?
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Kind regards
Client Experience Team
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
Kind regards
Client Experience Team
