1 reviews | Active since Jun 2016

08 Jun 2016, 11:34

No Internet Banking For The Client

<p>My wife had her internet banking activated two weeks back with Nedbank, however once she logins with the temporary pin and complete all the requirements and accepts the T&Cs then the internet banking breaks and doesn't allow her to log on.</p> <p>She went to two branches and still no luck, they keep on resetting the temporary pin and she keeps on completing the security details once she logs on with the temp pin and still get the same error everytime after the T&C.</p> <p> </p> <p>We require the internet banking to make payments to two law firms and they are going to give us trouble if the payments are not done in the time allocated to the payments, one is due pretty much in the next day or two and the other payment is due in two weeks.</p> <p> </p> <p>@Nedbank, will Nedbank cover these penality fees if the payments are missed and ensure that my credit record doesn't get affected?</p> <p> </p>

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Replies (2)
Nedbank
Nedbank's reply08 Jun 2016, 12:19
Official

Dear Rennie.

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update09 Jun 2016, 14:07
Reviewer Update

@Nedbank, I'm only rating this good thanks to the nice lady at the Brentwood Park Nedbank.

Still disappointed in Nedbank's level of service delivery, my wife had to drive back and forth to the Northmead and Brentwood Park branches.

I'm totally shocked at the level of services being delivered in this country.