No Interest in providing service

<p>i logged a claim exactly 1 week ago Monday. I had to call on Thursday as I hadnt heard back only to find out they didnt have my address. My home loan is with you so how do you not have my address? 'finger trouble from home loans department', i was told. What does that have to do with me?? I gave the address, the assessor came out. It is now Monday, it has since rained again and I still dont have an answer.. am I covered or not? After my call someone took it upon themselves to change my address as well. i now live somewhere I have never heard of before. This still hasnt been fixed either. I spoke to a team leader hoffman about all this and still.... nothing. I dont understand why this simple thing is an issue and why I keep having to call to get updates and answers </p>