CG
Corne G

1 reviews | Active since Jul 2015

17 Jul 2015, 17:09

NO INTEREST AND NO CLIENT SERVICE FOR YEARS

No interest and no client service for at least 7 years on bank account!<br> <br> I opened a cheque account some 19-20years ago (Nedbank N5000 - very popular those years with excellent interest and service content). My loyalty to Nedbank stemmed from an earlier association as athletics commentator on national radio having taken personal pride in supporting a Bank that invested and sponsored the growth of my favourite sport. <br> My account on average maintained a three figure amount. I expected in return to be advised on investment products and to maintain optimum interest levels on my account. <br> But Sir / Madam this was never to be. The last time I recall having had contact with my branch was before 2008. The last recorded withdrawal from the account was in 2010 (used as a savings acc). No option was ever communicated and for many years only 1% interest was accumulated. My address never changed in all the years. <br> Recently I approached a different branch to settle the matter - with much the same reluctance. In other words I was left with no option nor apology but to immediately close the account. Goodbye Nedbank

0
Replies (1)
Nedbank
Nedbank's reply18 Jul 2015, 08:29
Official
Hello grundlingcorne,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team