No information regarding charges

<p>I closed my account over the weekend and opened a new one because Nedbank could not stop a debit order that was on my name. I moved my money. Everything was fine on the new account till I checked online. A purchase went off twice and this was confirmed by a lady when I called in. I was told to dispute this and was put through to a different lady having to explain it all again. She tells me no only one charge, ask for her name and the call drops. So tell me why there is a double charge, as well as a R428.00 gone and your call centre cannot explain were my money went on a new account. I want my money back!</p>