No idea of their on products

Have been an account holder for about 40 years!! On my retirement to South Africa, I decided to activate the dormant account. What a performance!! Rather pathetic by any standards!! Took about 8 daily visits to the branch and a scathing letter to the CEO before I was told by friend that ALL banks in RSA are basically hopeless at customer service and that one should stay with one bank and sort out your banking requirements with them until you are satisfied. Thought that I had reached that point!! How wrong was I to be ?? Moved account from Tygervalley branch to Malmesbury. Was an Optimus account for the over 55's. Never had much to do at Malmesbury branch except draw money!! Persuaded by Nedbank to use their Greenbacks option for free and numerous perks. Required new debit cards. These were subsequently obtained after finding out ourselves that they had arrived at the branch weeks before with no notice from the branch. Today went in to inquire about 3 charges for debit cards. The factual information is that we only use 2 and should not be paying for either as it is a feature of the Optimus plan. The "consultant" said that the cards are not free and there is a charge. No charge has ever been levied before and she does not appear to know the basics about the plan. Customer service was worse than useless and "dropped" the call twice. At the end of one and a half hours on the phone to them, we are no closer to them doing the correct thing. Next stop, Malmesbury manager - next week. Rather pathetic and worrisome experience when the staff have no idea about their own products