No humanity, no respect and rudest person at nedbank

Nedbank has been nothing but good to us during lockdown and salary cuts and everything, the best I can say from all the banks, i have had agents comforting me when I burst out in tears over the phone to simply going the extra mile to try and get a consultation loan approved (where the staff member tells me you have a amazing itc currently during this pandemic time and she can’t understand why nedbank is declining) but that left there this complaint is not about that

This is a complaint is for a person a lady by the name of Kayla a individual, this is not the benchmark for staff I have experienced with nedbank for the first time ever she made me feel worth nothing in a question of seconds she must be the rudest, unhuman, unrespectful staff member at nedbank I have ever came across. I phoned in it’s not that I’m running away from paying my credit card I was simply asking for one more month break on payment until December, didn’t even gave me a option, she wanted to force a double payment onto me, when I said I wont be able to make double payment I was simple told my credit card will remain in arrears and I won’t be able to use the card until I’m up to date. When telling her I want to speak to somebody else because of the way she treated me she refused, when asking for her surname she refused to give it to me as part of the customer protection law you must disclose name and surname to a client witch she refuses to do

I phoned back because this is not the way I know nedbank I spoke to Marinusha, a warm welcoming person understanding and assuring Kayla can gladly learn from her, she assured me if I just pay the promised amount the card will not fall more in arrears and will be able to use my card again and no extra costs and things will be added. NOW THATS IS HOW I KNOW NEDBANK STAFF