No help from Nedbank when my mother passed away

I am sad to say that my dear mother passed away unexpectedly from covid on 6 Sept 2021. With everything we need to deal with we got very little help , shall I say no help from Nedbank where she had most of her accounts.

We do not have any pin numbers to try and access her bank accounts, to see the monthly debit orders, so we cannot inform anyone of my mother's death to stop debit orders and make arrangements. I went to Nedbank in Langeberg Mall , Voorbay Hartenbos ( Mosselbay) just after my mothers passing ( with my deceased mother's death certificate and relevant paperwork around that) just to speak to a very unwilling manageress( short blond, young unfriendly child like girl, did not get her name, cannot remember) and bank teller that required an executor,s letter to be able to do anything at all. Paperwork has only been send to the High court in Cape town on Monday 27 Sept by the Sanlam advisor where my mother had her testament, this can still take months to appoint an executor by the high court.

I begged of the so called " manageress"and teller to just look for me on there system if they can pick up the debtors so I could just inform them of my mothers passing. With very unfriendly attitudes towards me they searched something on their system without speaking to me, me standing there wondering what they are doing. They gave me ONE name of debtors over the last 3 months. We could manage to get into my mother's cell phone detail just a few days ago and there was already 6 debtors taking off money of my mother's account by yesterday 28 Sept. Now we're did they get their information?????

I also forwarded all the relevant information to the deceased estate of Nedbank ( death certificates etc) got 1 reply with a CRM number from a Maruis Fourie and no further communication, and no freezing of my mother's bank account at Nedbank.

I could manage to freeze debits from another bank via telephone calls!!!!, why can Nedbank where my mother had her investmentsand account, where I have account and investment accounts for many years not help me???? I am so disappointed in these peoples attitudes when it comes to helping there clients, I am honestly not going to keep my accounts with them anymore, I have never been so disappointed in a group like Nedbank, nor will I recommend Nedbank to anyone.

Regards Hannelie Gabanyi