NO HELP FROM NEDBANK - VERY DISAPPOINTED

Nedbank has not lived up to its expectations. I have been placed on TTD and have been in contact with employees that work for Nedbank via cellphone and Email and NO-ONE has bothered to assist me in the Insurance side of Nedbank to lodge claims for a Personal Loan and Vehicle finance. This has been and on going process since June via phone calls and August via emails. I have submitted proof of documentation every time but to NO avail, the woman dealing with me, didn't bother to assist and its now gone to repossession stage which is so unacceptable. T&C states 12 months grace. But low and behold NO GRACE NOR HELP. Now my matter has been moved to someone NEW, what does a person that has been with the bank since PERM was changed to Nedbank. Must a person lose everything 1st before NEDBANK HELPS. This has been even more stress added to my situation. Guess Nedbank doesn't give a rats about their longstanding clients or even their not so long standing clients.