No help from Nedbank

I've made a really big mistake, I did cell phone banking and paid the money over into a wrong account. I immediately called the lady and also the bank. I had to fill in a recover of funds form and paid R300.00 for them to recover the funds for me. that never happened. They have send me from A-Z the past year and still nothing. i decided that Im going to write an email and complain because nobody at Nedbank can hep me.

someone called me back A week later. the lady said that she is sorry to hear about my complained but how can I pay a wrong beneficiary. My answer to her was ...... the same that FNB paid thousands of customers by mistake.... I am human and humans make mistakes. the only difference is FNB took all their money back but Nedbank is unable to help me. the lady from Nedbank that called me regarding my complain said to me that Nedbank cant take money from another customers account and pay it back to me. that was my own mistake and they cant or wont help me so I lost R30 000.00