No help from Nedbank

On the 18/08/2015 at about 10-30am in the morning.<br> I received an sms from Nedbank confirming a transaction of R949.99.<br> I did not make this transaction, so I phoned Nedbank and told them it wasn't me.<br> Then it took nedbank like 15min to help me get my card blocked.<br> So I asked can they decline the transaction befor it goes through. No you must go and get a disputes form from your local branch. Fine go to Nedbank wait in line for an HOUR. Then just to get told, they don't do the forms here they are emailed to you.<br> After speaking to some rude person on the helpline and finding out it was a Microsoft purchase. I went home.<br> I contacted Microsoft who were more help full then Nedbank and even told me it was not a purchase done by me. They gave me a Reference number. Great getting some where.<br> Nedbank send me the disputes form. I fill it out and put the Microsoft Ref no on the form.<br> Email it in. Thinking now Nedbank has even proof from Microsoft it wasn't me who made the transaction.<br> It has been 36 days from when I sent in the form.<br> Nothing from Nedbank. I don't understand how it can take this long to pay back my money.<br> After I did all the work for them.<br> This is disgusting!!!!