No Help from call centre

No help received from the call centre. I used my debit card 3 times to pay for purchases today, Sunday 3 March 2018 At 14:00 I tried to pay with my card at Pick and Pay Brentwood Park and it declined with a message like "Incorrect PIN attempts exceeded" or something like that. This was strange as I know my pin and did not enter it incorrectly at all at any time. I then tried to draw money at the ATM and it took my card with the same message. I immediately contacted the 'emergency' number at the ATM. I got transferred from one department to another and I had to tell my story over and over again. Eventually, I was told to wait at the ATM and was transferred to the '*****' department. After holding for approx. 20 minutes without answer, I used the option that was provided to leave my number for an agent to contact me. It is now almost 1 hour 45 minutes later and still nothing.

All my money could have been withdrawn from my account by now. I eventually went home and transferred all my money to my credit card in fear of losing it.

This is ridiculously bad service for an emergency call centre!