MN
Maria N

1 reviews | Active since Jun 2014

22 Jan 2016, 13:33

No help

My husband opened a new account - Investment with Nedbank Corporate in Pinetown, just before they closed the branch down in Pine Street . The opening of the account was one error after another. He was charged for transferring and amount, which was not credited, he is still paying for Internet service and should not be, due to having a cheque account. We eventually manged to get to Nedbank in Westville ,where the teller emailed the complaint to the person who opened the account, as well as his manager That was three weeks ago.This has been going on since August and even though I have power of attorney on his account he has to go to the bank himself.<br> My husband has had a series of leg operations and battles to walk, so he cannot keep going to a branch to sort this matter out. I have to drive him and do not have all the time in the world sorting out their mess. - No service - no calls. Details are all his<br> <br>

0
Replies (1)
Nedbank
Nedbank's reply22 Jan 2016, 13:40
Official
Hello NELLHOUSE,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards
Client Experience Team

Best regards,